Sponsored by

Las Vegas Convention Center

26th & 27th April 2023

10AM - 5PM WED & 10AM - 4PM THUR

Apr 26 & 27 / 2023

LVCC, Las Vegas

Frank Pettinato: Speaking at the Call and Contact Center Expo USA

Frank Pettinato

CEO  -  Avantive Solutions

You Had Me at Hello: How to Increase Sales Conversion & Efficiency with Hiya's Branded Call

Customer engagement and customer experience can boost satisfaction, retention, renewals, and wallet share. When it comes to driving business in the mobile and digital era, voice continues to rule all channels, because it minimizes the risk of distraction and often creates bonds not possible over other types of communication. In recent years, spam and fraud calls have been on the rise, eroding consumer trust of the voice call. As a result, 79% of unidentified calls go unanswered

Join this session, led by Frank Pettitnato, CEO of Avantive Solutions, as he shares use cases of enterprises using Hiya Connect to brand outbound calls and provide performance metrics to increase answer rates, drive better performance of the voice channel, improve contact center productivity, and ultimately - drive happier better customer experiences.