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26th & 27th April 2023

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Apr 26 & 27 / 2023

LVCC, Las Vegas

Frank Esparza: Speaking at the Call and Contact Center Expo USA

Frank Esparza

VP Sales & Marketing  -  Call Center Services International

“Contact Center Success in Mexico”

Advantages of Mexico for a nearshore Contact Center - Top Executives sharing their insights and success utilizing Mexico for their Contact Center needs.

Understanding the advantages of establishing a Contact Center in Mexico: Setup, Cost, Cultural Alignment, and Operational Control

About Frank Esparza

Frank Esparza has over 25-years of successful Sales and Marketing experience in various B2B industries. He is part-owner and executive board member of Call Center Services International (CCSI) a U.S. company that specializes in establishing bilingual contact centers in Mexico. CCSI has over 2,600 employees throughout Mexico supporting top U.S. Companies in the financial, auto, retail, and tech sectors. Under his leadership, CCSI has a proven method for establishing contact centers, recruiting top workforce talent, reducing labor costs, and ensuring operation and compliance control for its Clients.

Frank holds a Bachelor’s in Business and Marketing and a Master’s degree in Computer Information Systems from Pace University in New York.

He has also held volunteer leadership positions with The Boy Scout of America and The Church of Latter-Day Saints.