The Call and Contact Center Expo USA logo

Sept 1 & 2 / 2021

LVCC, Las Vegas

Frank Esparza: Speaking at the Call and Contact Center Expo USA

Frank Esparza

Call Center Services International

Nearshoring for Success: Advantages of Mexico

Top Executives sharing their insights in having success in Nearshore.

This session will outline the key advantages of establishing a nearshore contact center. The audience will hear from experts that have established nearshore contact centers and will discuss the Pros/Cons of this type of initiative.

About Frank Esparza

Moderator

Frank Esparza – VP Sales & Marketing CCSI

Frank Esparza has over 20-years of successful Sales and Marketing experience in various industries.
Frank holds a bachelor’s degree in Business and Marketing and a master’s degree in Computer Information Systems from Pace University in White Plains, New York.

Participants:

Brian Renfro: VP of Servicing, Westlake Financial

Brian Renfro is the Vice President of Servicing for Westlake Financial Services. His primary responsibilities are to develop and execute a strategy supported by properly allocated resources and to maintain focus on continuous improvement in the servicing agent training and development arenas.

Elva de la Torre: Executive Vice President, Customer Experience – KBS

Elva is responsible for the customer service, vendor compliance and purchasing functions. She joined KBS in 2000 in an entry-level accounting role and has held several leadership roles with increasing responsibility Following the merger with Kellermeyer Building Services, Elva became Vice President of managed services eventually adding compliance and corporate operations to her responsibilities, which included oversight of all aspects of the customer relations, accounting, and operations functions

Andre Webster: Vice President of Business Development at Access Capital Services

Experienced Collections Manager with a demonstrated history of working in the financial services industry. Skilled in Operations Management, Coaching, Sales, Team Building, and Management.

Todd Pointdexter: Top Consultant in the Financial Services Sector

Experienced Director of Operations with a demonstrated history of working in the financial services industry. Skilled in Operations Management, Coaching, Team Building, Contact Centers, and Management.