Sponsored by

Las Vegas Convention Center

April 24th & 25th 2024


Apr 24 & 25 / 2024

LVCC, Las Vegas

Fanny Heneine: Speaking at the Call and Contact Center Expo USA

Fanny Heneine

Senior Director, Product Management  -  Afiniti

How AI is making moments of human connection more valuable

Cost pressures are causing many contact centers to look to automation, but in uncertain times, a great customer experience is often a human experience. Afiniti’s Fanny Heneine will explain how organizations can use AI to harness the power of human connection and solve customers’ problems more effectively — delivering better outcomes for customers, agents and business alike.