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April 26th & 27th 2023

10AM - 4PM WED/THUR

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Apr 26 & 27 / 2023

LVCC, Las Vegas

Fanny Heneine: Speaking at the Call and Contact Center Expo USA

Fanny Heneine

Senior Director, Product Management  -  Afiniti

How AI is making moments of human connection more valuable

Cost pressures are causing many contact centers to look to automation, but in uncertain times, a great customer experience is often a human experience. Afiniti’s Fanny Heneine will explain how organizations can use AI to harness the power of human connection and solve customers’ problems more effectively — delivering better outcomes for customers, agents and business alike.

About Fanny Heneine

Fanny Heneine is a senior director of product management at Afiniti, the world''s leading provider of AI that pairs customers with contact center agents. Prior to Afiniti, Fanny served as Head Data Scientist at myKlovr, a New York-based AI company that helps high school students get into better colleges. She holds a Masters in Computational Science and Engineering from Harvard University, and a Masters in Civil and Environmental Engineering from Imperial College London.