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Las Vegas Convention Center

April 26th & 27th 2023

10AM - 4PM WED/THUR

Apr 26 & 27 / 2023

LVCC, Las Vegas

Eric Engbers: Speaking at the Call and Contact Center Expo USA

Eric Engbers

Signalmash

Understanding the Changing Messaging (SMS) Landscape in the US

Let’s talk about text, an open-format presentation to answer the questions that really matter to you. Despite SMS being around for many years, it remains one of the most effective communication channels for customer outreach and engagement. Technology improvements are making SMS a more accessible option for business communications, but consumer SPAM frustration and market movements are resulting in tightened oversight while increasing industry compliance confusion.