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Las Vegas Convention Center

April 24th & 25th 2024


Apr 24 & 25 / 2024

LVCC, Las Vegas

Eric Engbers: Speaking at the Call and Contact Center Expo USA

Eric Engbers


Understanding the Changing Messaging (SMS) Landscape in the US

Let’s talk about text, an open-format presentation to answer the questions that really matter to you. Despite SMS being around for many years, it remains one of the most effective communication channels for customer outreach and engagement. Technology improvements are making SMS a more accessible option for business communications, but consumer SPAM frustration and market movements are resulting in tightened oversight while increasing industry compliance confusion.