Las Vegas Convention Center

26th & 27th April 2023

10AM - 5PM WED & 10AM - 4PM THUR

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Apr 26 & 27 / 2023

LVCC, Las Vegas

EJ Bowen: Speaking at the Call and Contact Center Expo USA

EJ Bowen

Chief Executive Officer  -  OmniLegion Technologies

Optimize CX & Operationalize AI for Omnichannel Contact Centers

Contact centers can accelerate their CX and digital transformation plans in order to keep up with changing customer demands and advance innovation. Cost-effective alternatives with next-generation features like cloud-based technology and AI are helping speed the transition and creating business value. Join us for a discussion and practical guide on optimizing your omnichannel contact center through a flexible growth platform that enhances CX, embraces automation and operationalizes AI.

About EJ Bowen

EJ Bowen is the CEO of OmniLegion Technologies, a US-based IT consultancy. He brings 20+ years of technology experience across various verticals and industries to his customers. He has built companies from the ground up, grown start-ups to profitability, delivered executive-level strategic consulting, and designed and built customer experience solutions from scratch.

Mr. Bowen currently acts as a strategic consultant for small to enterprise-level customer experience teams, helping them diagnose their current issues and define how to optimize their customer experience. His work has transformed CX organizations, giving him a unique perspective on the industry and where it is going.

EJ's customer experience technology expertise includes voice, IVR, chat/chatbots, SMS, social media, artificial intelligence and machine learning.