Sponsored by

Las Vegas Convention Center

26th & 27th April 2023

10AM - 5PM WED & 10AM - 4PM THUR

Apr 26 & 27 / 2023

LVCC, Las Vegas

Dr. Venky Krishnaswamy: Speaking at the Call and Contact Center Expo USA

Dr. Venky Krishnaswamy

Senior Director of Product Management  -  Dialpad

The Future of Customer Service is Digital-First and AI-Native

Today’s consumers expect instant digital experiences and service that is always on. The traditional contact center model based on making customers wait in a queue until they are served is fast becoming obsolete. Brands need to meet their customers in their channel of choice, anticipate their needs and cue up service and outcomes pro-actively. It is time for the digital-first contact center, powered by AI.