THE ULTIMATE EXHIBITION FOR THE CUSTOMER ENGAGEMENT INDUSTRY

16-17 MAR 2022

Las Vegas Convention Center

Mar 16 & 17 / 2022

LVCC, Las Vegas

Dr. Venky Krishnaswamy: Speaking at the Call and Contact Center Expo USA

Dr. Venky Krishnaswamy

CEO  -  Koopid Inc.

The Future of Customer Service is Digital-First and AI-Native

Today’s consumers expect instant digital experiences and service that is always-on. The traditional contact center model based on making customers wait in a queue until they are served is fast becoming obsolete. Brands need to meet their customers in their channel of choice, anticipate their needs and cue up service and outcomes pro-actively. It is time for the digital-first contact center, powered by AI.