Dr. Venky Krishnaswamy
The Future of Customer Service is Digital-First and AI-Native
Today’s consumers expect instant digital experiences and service that is always-on. The traditional contact center model based on making customers wait in a queue until they are served is fast becoming obsolete. Brands need to meet their customers in their channel of choice, anticipate their needs and cue up service and outcomes pro-actively. It is time for the digital-first contact center, powered by AI.