Cristopher Kuehl & Shannon Brown- Hess
Global Head of CX Analytics, Customer Success Director
Sitel & CallMiner
Automating QA to Drive Measurable Results, Faster!
In this enlightening session, Cristopher Keuhl, Global Head of CX Analytics, Sitel, and Shannon Brown-Hess, Customer Success Director, CallMiner will provide tangible, real-world examples from a well-known telecommunications brand on how to successfully implement an automated QA process to ensure calibrations, be more agile, and provide a better overall customer experience…quickly.
Attendees will learn how to:
•Drive higher NPS scores to positively impact your bottom line
•Increase internal coaching techniques and methods to increase retention and loyalty
•Navigate transformational change within your business from what your customers & employees are already telling you