Las Vegas Convention Center

26th & 27th April 2023

10AM - 5PM WED & 10AM - 4PM THUR

Apr 26 & 27 / 2023

LVCC, Las Vegas

Cristopher Kuehl & Shannon Brown- Hess: Speaking at the Call and Contact Center Expo USA

Cristopher Kuehl & Shannon Brown- Hess

Global Head of CX Analytics, Customer Success Director  -  Sitel & CallMiner

Automating QA to Drive Measurable Results, Faster!

In this enlightening session, Cristopher Keuhl, Global Head of CX Analytics, Sitel, and Shannon Brown-Hess, Customer Success Director, CallMiner will provide tangible, real-world examples from a well-known telecommunications brand on how to successfully implement an automated QA process to ensure calibrations, be more agile, and provide a better overall customer experience…quickly.

Attendees will learn how to:

•Drive higher NPS scores to positively impact your bottom line
•Increase internal coaching techniques and methods to increase retention and loyalty
•Navigate transformational change within your business from what your customers & employees are already telling you