Sponsored by


Las Vegas Convention Center

April 24th & 25th 2024


Apr 24 & 25 / 2024

LVCC, Las Vegas

Colin Taylor: Speaking at the Call and Contact Center Expo USA

Colin Taylor

CEO & Chief Chaos Officer  -  The Taylor Reach Group, Inc.

Hope is Not a Strategy

Organizations often invest heavily in discussing their commitment to their customer, their desire to be "world class" and to deliver an unrivaled "customer experience". Unfortunately many invest more heavily in talking about their customer experience than in supporting it. In this session, Colin will discuss how organizations can move from talking about CX to delivering it.