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26th & 27th April 2023

10AM - 5PM WED & 10AM - 4PM THUR

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Apr 26 & 27 / 2023

LVCC, Las Vegas

Christian Eberle: Speaking at the Call and Contact Center Expo USA

Christian Eberle

Senior CX Consultant - Gladly

Service is the New Storefront

Your contact center plays a pivotal role in delivering great experiences that keep your customers coming back to you time and again! There are a slew of books, blogs, and podcasts dedicated to transforming salespeople into revenue-minded employees. However, the most genuine sources of revenue and boosts in brand loyalty are created through radically personalized customer service. In this session, Christian Eberle will show you how to utilize simple strategies to improve your customers' love for your business while also producing concrete revenue gains from your contact center.

About Christian Eberle

Christian has spent over 7 years as a consultant in the customer experience space and is currently a Senior CX Consultant with Gladly. He’s intensely focused on helping brands of any size and industry break out of legacy support models in order to provide radically personal experiences to customers.

Christian’s experience is centered around enabling true customer centricity in the support process and how to blend technologies together for the benefit of the customer. Executing on that vision has helped brands create rich and personalized experiences for customers, boost efficiency gains for agents, and create opportunities to turn service centers into revenue generators. He’s thrilled to share how creating exceptional and people-centric CX experiences for your customers and agents is easier than you think!