Christian has spent over 7 years as a consultant in the customer experience space and is currently a Senior CX Consultant with Gladly. He’s intensely focused on helping brands of any size and industry break out of legacy support models in order to provide radically personal experiences to customers.
Christian’s experience is centered around enabling true customer centricity in the support process and how to blend technologies together for the benefit of the customer. Executing on that vision has helped brands create rich and personalized experiences for customers, boost efficiency gains for agents, and create opportunities to turn service centers into revenue generators. He’s thrilled to share how creating exceptional and people-centric CX experiences for your customers and agents is easier than you think!