Senior CX Consultant - Gladly
Service is the New Storefront
Your contact center plays a pivotal role in delivering great experiences that keep your customers coming back to you time and again! There are a slew of books, blogs, and podcasts dedicated to transforming salespeople into revenue-minded employees. However, the most genuine sources of revenue and boosts in brand loyalty are created through radically personalized customer service. In this session, Christian Eberle will show you how to utilize simple strategies to improve your customers' love for your business while also producing concrete revenue gains from your contact center.