The Call and Contact Center Expo USA logo

October 21 & 22 / 2020

LVCC, Las Vegas

Christian Colding: Speaking at the Call and Contact Center Expo USA

Christian Colding


The Anatomy of Friendships: Building authentic connections with your customers

At the heart of Christian’s work in building the customer service software of tomorrow lies a fundamental realization: People want to connect with people, it makes them feel good. And customers are no different. They want to feel prioritized, regardless of what channel they use, they want to be recognized instead of having to repeat a customer number and they want to be heard and understood by someone who wants to help them.