
Chris Stalnaker
First Orion
Better Engagements, Happier Agents: How Branded Calling Creates the Total Experience
The future of the phone call is branded. When contact centers brand their outbound calls, customers answer ready to do business – making for happier agents and a better bottom line. In this presentation, we''ll tell you what branded calling is, how it works, and how call centers are using it right now to raise ROI and customer satisfaction.