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April 26th & 27th 2023

10AM - 4PM WED/THUR

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Apr 26 & 27 / 2023

LVCC, Las Vegas

Charles Morgan: Speaking at the Call and Contact Center Expo USA

Charles Morgan

Vice President, Sales  -  Gravity Systems Inc

Economics of IT Workforce Ecosystems

From an economist perspective, the scarcity principle has surfaced in the IT industry and has greatly impacted the equilibrium between demand and supply of skilled IT workers. Prevalent today is the connection between scarce labor and the behavioral tendencies of workers. I'll discuss labor scarcity and its implications for the use of resources, production of goods and services, growth of production and welfare over time, and a great variety of other complex issues of vital concern to the IT industry. Moreover, how the current IT industry discrepancy between the demand for skilled workers and the scarcity of supply affects IT workforce ecosystems.

About Charles Morgan

Charles Morgan is as capable as he is industrious. For over 20 years, he has been embroiled in the IT industry, developing business and sales strategies for various IT resellers and services providers. Charles has led IT vendors into partnerships with various SLED (State and Local Government and Education) and Federal government institutions, agencies, enterprises, and SMBs (small-to-medium businesses).

He has extensive experience with IT product resellers, managed services, wireless networking technologies, information systems and data security, as well as more recent experience with software development, mobile applications, and cloud computing. As a primary point of contact for clients initially, it is his goal to help clients understand technology, to integrate it into their business environment, and to facilitate educating staff about how to properly use and manage technology.

Charles holds a bachelor’s degree in Economics, with a minor in communication, and a master’s degree in Economics from Arizona State University. Charles is currently working toward a PhD in Economics at Arizona State University.