Las Vegas Convention Center

16th & 17th March 2022

10AM - 5PM WED & 10AM - 4PM THUR

Mar 16 & 17 / 2022

LVCC, Las Vegas

Chaitanya Chokkareddy: Speaking at the Call and Contact Center Expo USA

Chaitanya Chokkareddy

Co Founder and Chief Product Officer  -  Ozonetel Communications Inc.

Innovations driving the contact center future-Parallel channels and more....

In today''s connected world businesses have multiple customer touch points. What innovations are helping contact centers meet customer expectations? How is AI helping contact centers unify interactions? We will look at “parallel channels”(agents using voice+digital channels at the same time), unified intelligence, bots+agents hybrid approach, digital avatars, smart replies, screen barge-in recording and analytics and other innovations which will drive the future of contact centers.