Las Vegas Convention Center

26th & 27th April 2023

10AM - 5PM WED & 10AM - 4PM THUR

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Apr 26 & 27 / 2023

LVCC, Las Vegas

Chaitanya Chokkareddy: Speaking at the Call and Contact Center Expo USA

Chaitanya Chokkareddy

Co Founder and Chief Product Officer  -  Ozonetel Communications Inc.

Innovations driving the contact center future-Parallel channels and more....

In today''s connected world businesses have multiple customer touch points. What innovations are helping contact centers meet customer expectations? How is AI helping contact centers unify interactions? We will look at “parallel channels”(agents using voice+digital channels at the same time), unified intelligence, bots+agents hybrid approach, digital avatars, smart replies, screen barge-in recording and analytics and other innovations which will drive the future of contact centers.

About Chaitanya Chokkareddy

Chaitanya is the co-founder/chief product officer of Ozonetel Communications Inc. At Ozonetel, Chaitanya built the core CCaaS/CPaaS application framework responsible for handling 20 million calls and 100,000 agent logins per day. The Ozonetel platform has 3000 businesses as their customers and handles more than a billion calls per year. Chaitanya is a core technologist with a Masters in Computer Science from University of Florida. Chaitanya has expertise in web frameworks and deep learning(NLP/ASR). Some innovations Chaitanya has worked on- First MRCP connector to Asterisk, first use of Websockets in a CCaaS, first CCaaS in India, first CPaaS in India and a new first which will be demoed during the presentation. Chaitanya is also active in the Indian startup ecosystem organizing many events. He is also an open source proponent and an active member of Swecha, an open source organization in Hyderabad.