
Chaitanya Chokkareddy
Co Founder and Chief Product Officer
 - 
Ozonetel Communications Inc.
Innovations driving the contact center future-Parallel channels and more....
In today''s connected world businesses have multiple customer touch points. What innovations are helping contact centers meet customer expectations? How is AI helping contact centers unify interactions? We will look at “parallel channels”(agents using voice+digital channels at the same time), unified intelligence, bots+agents hybrid approach, digital avatars, smart replies, screen barge-in recording and analytics and other innovations which will drive the future of contact centers.