The Call and Contact Center Expo USA logo

October 21 & 22 / 2020

LVCC, Las Vegas

Catherine Havasi: Speaking at the Call and Contact Center Expo USA

Catherine Havasi

Luminoso Technologies, Inc.

How Are Companies Using AI to Improve Customer Experience

The customer experience is today’s battleground for organizations competing to win and retain loyal consumers. Product, sales, and marketing teams know that to improve the customer experience, they must scrutinize customer feedback. With the overwhelming and growing avenues of customer communication, data scientists and customer experience professionals can only skim or sample Voice of the Customer responses when looking for insights.

Learn how companies are taking advantage of new breakthroughs in Artificial Intelligence to save money AND improve the customer experience.