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April 26th & 27th 2023

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Apr 26 & 27 / 2023

LVCC, Las Vegas

Cassidy Klundt: Speaking at the Call and Contact Center Expo USA

Cassidy Klundt

Director Of Operations  -  Sitel

Enhancing CX in Post-Pandemic World

What's important to customers today? How do you assess it within different industries (using client examples), and what does great look like?

About Cassidy Klundt

With Sitel Group since 2003, Cassidy Klundt has grown and developed within the organization and BPO industry spending time in all facets of operations, account management, and support departments that carry out the mission for clients, including many Fortune 500 Companies/Brands. Carrying intellectual curiosity into any engagement, Cassidy would consider himself to be a CX Enthusiast and People Leader, who greatly values what the contact center industry can do for organizations, customers, and just as important the people who find valuable careers within. He resides in Las Vegas, NV with his family, and currently holds a role as a Global Director of Account Management with an insurance portfolio of clients he strategically supports. He''s had the opportunity to support many industries however to include: hospitality, online gaming, telecommunications, retail (boutique and big-box), and many others.