Casey Denby & Abhi Jain

The future of Contact Center Training is HERE! Agents are immersed in life-like simulations to master high-impact conversations they face on the job. AI Simulation Training enables practice via Voice, Screen, and Chat. Don’t miss this ground breaking session where Casey & Abhi share how Startek has successfully implemented simulation training in leading brands worldwide. AI Simulation Training is the most effective way to develop top-performing agents. The results are undeniable.