From IVR to IVA: Transforming Your Contact Center for the Future
Are you curious about the latest advancements in contact center technology? Join our industry experts as we explore the state of IVR today and the benefits of investing in Intelligent Virtual Assistants (IVA) over traditional IVR. Learn how contact centers are leveraging IVA technology to enhance the user experience, increase ROI, and save costs. We''ll provide industry stats and delve into the why and how behind this technology shift. Discover how to maximize your investments in people and tech while reaping significant cost savings. Don''t miss out on this thought-provoking conversation.