Ben Warner & Myles Madden

Nearly every business took a hit during the economic rollercoaster of 2022—and the contact center industry was no different. We surveyed 300+ contact center leaders and 75% of respondents agreed that economic instability over the past year had impacted their contact center operations. How are leaders responding to the challenges ahead? In this session, we’ll share how contact center leaders are:
Responding to economic uncertainty
Battling agent turnover
Investing in AI and automation
Improving operational efficiency