The Call and Contact Center Expo USA logo

October 21 & 22 / 2020

LVCC, Las Vegas

Ben Rafferty: Speaking at the Call and Contact Center Expo USA

Ben Rafferty


New PCI DSS Guidance – How will this impact Contact Centres?

The Payment Card Industry Security Standards Council (PCI SSC) recently released updated and comprehensive guidance on protecting telephone-based card payments. This session will explain the most pertinent compliance changes and look at some of the recommendations made within the new guidance; providing much needed clarity for any organisation looking to achieve PCI DSS compliance inside their contact centre.