Las Vegas Convention Center

26th & 27th April 2023

10AM - 5PM WED & 10AM - 4PM THUR

Apr 26 & 27 / 2023

LVCC, Las Vegas

April W Sullivan: Speaking at the Call and Contact Center Expo USA

April W Sullivan

COO  -  Caller ID Reputation

How to Navigate the Call Labeling and Blocking Ecosystem

Companies are often mislabeled as blocked or scam, but the truth is that the subject of call labeling is constantly changing— and worst, inconsistent across carriers and data aggregators. This session will provide some insight on how a business can better manage and mitigate their brand from being mislabeled as fraud or scam, and provide a better customer experience for your customers.