Las Vegas Convention Center

16th & 17th March 2022

10AM - 5PM WED & 10AM - 4PM THUR

Mar 16 & 17 / 2022

LVCC, Las Vegas

Anoosh Roozrock: Speaking at the Call and Contact Center Expo USA

Anoosh Roozrock

Founder and CEO  -  Aloware

Keeping Up with Mobile Customers: Business Texting for Contact Centers

Gone are the days when people would take calls from unfamiliar numbers. Modern-day customers are hooked to their mobile devices, and they communicate through a combination of different channels. Amidst the chaos of social media and email, there’s business texting that can set one apart. By text-enabling contact centers, it’s easy to deliver fast and personalized support. Here’s how this often neglected medium can improve customer experience and operational efficiency.