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Anoosh Roozrock: Speaking at the Call and Contact Center Expo USA

Anoosh Roozrock

Founder and CEO  -  Aloware

Keeping Up with Mobile Customers: Business Texting for Contact Centers

Gone are the days when people would take calls from unfamiliar numbers. Modern-day customers are hooked to their mobile devices, and they communicate through a combination of different channels. Amidst the chaos of social media and email, there’s business texting that can set one apart. By text-enabling contact centers, it’s easy to deliver fast and personalized support. Here’s how this often neglected medium can improve customer experience and operational efficiency.

About Anoosh Roozrock

Anoosh Roozrock is the founder and CEO of Aloware, a fast-growing contact center software company based in sunny Los Angeles. Prior to Aloware, he was a masterful technology consultant who helped SMBs embrace new communication channels to support increasingly mobile customers. From migrating phone stacks to the cloud to automating common follow-up tasks, he has ushered many businesses in different verticals to modernize their contact center operations. Today, he pushes out into the world a turn-key omnichannel solution that not only powers up lead generation but all together improve customer experiences. Along with his team, he builds deep and native phone integrations with CRMs, and their work has been certified by the likes of HubSpot and Zoho. Aside from developing products, Anoosh is also hands-on when it comes to sales, marketing, and client success — interests that line up for him to provide excellent solutions to leaders working on various revenue-generating programs.