Founder and CEO
Keeping Up with Mobile Customers: Business Texting for Contact Centers
Gone are the days when people would take calls from unfamiliar numbers. Modern-day customers are hooked to their mobile devices, and they communicate through a combination of different channels. Amidst the chaos of social media and email, there’s business texting that can set one apart. By text-enabling contact centers, it’s easy to deliver fast and personalized support. Here’s how this often neglected medium can improve customer experience and operational efficiency.