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Amas Tenumah: Speaking at the Call and Contact Center Expo USA

Amas Tenumah

CEO  -  BXG

The Obituary of the Call Center

Half of all phone calls are now robocalls, digital channels are growing and the telephone channel is declining. Does this mean we do not need call centers? Does this mean voice is dead? We are in the midst of a sea change & understanding what this means for your contact center will help you stay ahead of the pack.