Las Vegas Convention Center

16th & 17th March 2022

10AM - 5PM WED & 10AM - 4PM THUR

Mar 16 & 17 / 2022

LVCC, Las Vegas

Amanda Malach: Speaking at the Call and Contact Center Expo USA

Amanda Malach

SVP, Finance & Marketing  -  ArenaCX

Businesses Gone Wild: Is your outsourcing strategy leaving you overexposed?

The events over the last year (the sudden movement to WFH, absences from illness, vaccine mandates, wage increases, the Great Resignation, etc.) have had a dramatic effect on the way we think about staffing our businesses. In this session, we’ll dive into the importance of diversification of labor resources and discuss practical steps businesses should take to reduce their outsourcing risks while increasing business resiliency.