Sponsored by

Las Vegas Convention Center

April 24th & 25th 2024


Apr 24 & 25 / 2024

LVCC, Las Vegas

Alexa Kaltenberg and Jennie Norviel: Speaking at the Call and Contact Center Expo USA

Alexa Kaltenberg and Jennie Norviel

Rubrica Testing

Happier agents = Happier customers: Assessing communication and empathy before you hire

Ensuring your candidates are able to empathize and communicate with your customers not only makes their jobs easier but also results in happier customers. This can easily be done with pre-hire language testing. But how do you know which testing solution is right for your organization?

In this presentation, we will discuss the importance of including language assessment before your hiring process. Participants will learn how language testing can improve the quality of your candidate pool, types of assessments on the market, and some important questions you should ask a testing provider.