Chief Customer Officer
“Things We Think & Do Not Say: Taking the Stigma out of BPO”
Sharing the good, bad, and the ugly about how your outsourcing partner operates from a seasoned executive who has seen it all. Learn how employee engagement, community social engagement, and the cost of doing business really impact your customers. We will pull back the curtain on how your partner might operate but more importantly how your future BPO should operate - not as a partner but as an extension of your team.