Las Vegas Convention Center

26th & 27th April 2023

10AM - 5PM WED & 10AM - 4PM THUR

Apr 26 & 27 / 2023

LVCC, Las Vegas

Vacation Giveaway by Fin

Fin provides a powerful work improvement platform that uncovers powerful insights to measurably improve the productivity of call and contact center agents. Agents increasingly use more and more applications, making it harder than ever to identify process improvements that lead to higher utilization, faster handle times, and better CSATs. Fin’s turnkey browser plugin reveals granular insights on how teams work across any number of SaaS applications to deliver customer experiences.

FINs' masterclass series will cover how best-in-class companies use data and insights to identify opportunities, drive improvements, and demonstrate ROI. Reserve your seat with FIN now to learn how your business can improve with a 25% reduction in average handle time, 16% increase in agent utilization, and more. You will leave prepared with a toolkit of best practices around agent coaching, contact center technology, and policies and procedures that drive measurably better results.

FIN is a proud sponsor of Call & Contact Center Expo. Masterclass attendees will be entered to win a 4-day trip to Lake Tahoe!! Subject to the terms and conditions. 

Read more about FIN below

Fin’s Work Insights Platform helps companies continuously test changes to business processes, inform staffing levels, remove technology frustrations, and identify coaching opportunities across in-house teams and BPOs. The world’s fastest-growing companies use Fin to enable more productive teams that delight customers, on average decreasing handle times by 25% and increasing agent utilization by 16%.

Fin's platform rapidly reveals how agents actually work across SaaS applications to deliver customer experiences, empowering CX leaders to enable more agile teams that customers love.

Learn more about Fin and their Work Insights Platform as they are one of the sponsors of the Call & Contact Center Expo, which will be held on March 16th & 17th 2022, at the Las Vegas Convention Center. This event is free to attend and you can register here for free access.