UKCCF National Award Winners Announced!
The UK Contact Centre Forum is pleased to announce the results of its inaugural national awards programme.
The winners, and highly commended finalists, were announced at a glittering gala dinner at the Ricoh Arena, Coventry on Friday 2nd November 2018.
The winners were:
Individual Categories
Agent of the Year (Private Sector, South): Sean Lelliott, LV=
Highly commended: Jane Johnson, FirstCare
Agent of the Year (Private Sector, North): Luke McNulty, Ikano Bank
Highly commended: Ismail Mohammed, Virgin Money
Agent of the Year (Public Sector): Martin Hollis, Bromford
Highly commended: Jan Perry, Telford & Wrekin Council
Highly commended: Victoria Trumper, Telford & Wrekin Council
Team Leader of the Year: Simon Braddick, Cadent Gas
Highly commended: William Landymore, Pearson
Manager of the Year: Anthony Pompa, Arvato
Highly commended: Jennifer Curtis, Firstcare
Head of Contact Centre / Director of the Year: Giles Owen, Bristan Group
Highly commended: David Sands, Pearson
Highly commended: Tracie Heiser, Thurrock Council
Industry Newcomer of the Year: Bethany Cooper, InTouch Games
Highly commended: Daisy Beck, Bromford
Highly commended: Ryan Davidson, Virgin Money
Support Person of the Year: James Matthews, Pearson
Highly commended: Gemma Lohbeng, Nominet
Team Categories
Support Team of the Year: Nominet
Highly commended: NewDay
Highly commended: Arvato
Highly commended: Virgin Money
Complaints Management Team of the Year: Nissan Motors
Highly commended: Cadent Gas
Highly commended: Celebrity Cruises
Recruitment Team of the Year: AO.com
Highly commended: Reassure/ Tate Recruitment
Social Customer Service Team of the Year: TalkTalk
Highly commended: AXA Insurance for Swiftcover
Digital Customer Services Team of the Year: The Chat Shop
Highly commended: Irwin Mitchell
Company Categories
Home Agent Operation of the Year: The Chat Shop
Highly commended: Arise Virtual Solutions
Best use of Technology: Gala Tent
Highly commended: Hillarys Blinds
Outsourcing Partnership of the Year: Sitel & Waitrose
Highly commended: TTEC & Fontem
Employee Engagement Strategy of the Year: Bristan Group
Highly commended: TTEC
Highly commended: CCA International
Improvement Strategy of the Year: Pearson
Highly commended: Hillarys Blinds
Highly commended: Cadent Gas
Public Sector Contact Centre of the Year: Bromford
Highly commended: Thurrock Council
Highly commended: Network Homes
Contact Centre of the Year (Under 100 seats): Nissan Motors
Highly commended: Arvato
Contact Centre of the Year (Over 100 seats): Amigo Loans
Highly commended: Caravan and Motorhome Club
Highly commended: Ventrica
The UKCCF National Awards Programme 2018 recognises individual, team and company best practice amongst the 6000+ contact centres – rewarding innovation, team-working, employee engagement, the delivery of superb Customer Experience and more.
Trevor Butterworth, Founder of the UK Contact Centre Forum said “2018 has been a fantastic year for the user group and we have had an outstanding response to our first national awards programme. With 30% more entries than ever before - and each category fiercely contested. A massive well done to all the individuals, teams and organisations that have been recognised at this year’s Awards.”
