Jabra Masterclass

Best Headsets for Noise Cancellation

You might have the best agents in the world, but without great audio, all that talent is wasted. With powerful microphones and outstanding speakers, clarity is your agents’ not-so-secret superpower.

Unrivaled insight with Virsae

In today’s post-covid world agent roles are often stressful and low on satisfaction. The tight labor market means most teams are understaffed and carry even heavier workloads. Constant pressure to meet KPI’s can lead to increased rates of anxiety and other health issues.

Happy in Hybrid

If you’ve got agents working all over the place, we’ve got the technology to help you make it work. With the right software and hardware combination, your agents can make anywhere their workspace for the day, and your supervisors can still confidently monitor and coach them.

Improve your KPIs with headsets

Take a deep breath and relax – Jabra contact center headsets can help improve average handling time, agent satisfaction, and customer experience scores. Who’d have thought one little headset could have so much power?

The importance of quality sound

Take a deep breath and relax – Jabra contact center headsets along with their partners can help improve average handling time, agent satisfaction, and customer experience scores. Who’d have thought one little headset could have so much power?

The bad news: there are five issues common to Call Centers that can cause you to lose 9 out of 10 customers.

The good news: once addressed, you can make your top call agents almost twice as productive as their least industrious counterparts – boosting customer satisfaction and upping retention rates.

Ear-to-ear voice experience monitoring

Nectar DXP monitors premise and cloud Unified Communication (UC) and Contact Center (CC) platforms, providing insight into user experience including call quality, endpoint health and network performance. Along with Jabra’s new headsets that deliver metrics and environmental data (like elevated ambient noise, excessive crosstalk, bluetooth this new integration extends user experience monitoring all the way down to the last three feet. Together, Nectar and Jabra provide visibility needed to fully understand a user’s voice and video experience and troubleshoot performance issues as they arise.

Register For This Masterclass Today!

Mr Mrs Miss Ms

Please select… Improving your KPI's with the right headsets; Wednesday 14:00 The importance of sound; Wednesday 15:00 Unrivaled Insights with Virsae; Thursday 11:00 Ear-to-ear voice experience monitoring headsets; Thursday 12:00 The importance of sound; Thursday 13:00 Improving your KPI's with the right; Thursday 15:00