BPOs of today and tomorrow. The big challenges post COVID

Broadvoice is the cloud communications company that helps businesses create better employee and customer experiences with integrated contact center solutions and a robust collaboration suite that delivers voice, video, chat, and SMS in one seamless, feature-rich, secure platform.

Join us for an informative session on the changing landscape for BPOs in a post-covid era. In this session, we will share findings from a comprehensive four-month international study that reveals the trends and challenges BPOs face today and what the road ahead looks like for a changing workforce.

The study provides insights on the latest technologies, employee expectations, and how BPOs can transform their contact center operations to meet the demands of dynamic customer journeys.

Visit our booth to learn about GoContact by Broadvoice, the #1 platform for BPOs. We help customers reduce the technological complexities of their contact center operations and improve control, performance, and efficiency to create better customer experiences.