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World Connection is a progressive, bi-lingual contact center and BPO with centers in the United States and Latin America.
Currently headquartered in Guatemala, we have expanded operations to Boise, Idaho.
We have developed a reputation with our clients as being a leader and preferred partner in Sales, Customer Service, Technical support and Back Office work, outperforming our clients’ much larger BPO partners within months and often within weeks of launch. We are absolutely flexible to meet all of your business needs and provide the individual attention you need and want from an outsourced partner.
At World Connection, we understand that our success depends on your success. You will never be just another customer at World Connection. You will always have direct access to everyone from your agents, all the way up to the president of the company, who will be personally involved with your project or campaign.
Building a strong culture starts at the top. At World Connection, we believe that every client and every job is important. That is why even our top level executives are familiar with every account we handle. We believe that in order to manage and help improve your business, we need to know how it works.
A great deal of effort and thought goes into the process of building organizational alignment, and it is not something that happens by chance. Connecting our people to a purpose is an important way of helping them feel good about our company. There is a very high correlation between the way our employees feel about the company and how they perform for our clients.
Our core values of Leadership, Integrity, Flexibility, Transparency, Unity, and Perseverance (LIFT UP) set us apart from our competition. These values are more than ideas and words to us; they are a code we live by internally amongst our employees, externally with each of our clients, and globally, giving our time and money to those less fortunate in the communities in which where we are located.
Our clients recognize this. The common thread we receive from our partners acknowledges us for the way we visibly adhere to these values both in our daily interactions with them and in the overall performance of their programs.