Verbio

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Verbio is solving the two biggest issues facing call and contact centers today

For over twenty years, Verbio has been a trailblazer in Voice AI technology. Specialists in the unique environment of phone and voice conversations.

Verbio works with some of the world’s biggest brands transforming their call and contact centers. Helping companies to save millions in operational costs whilst reducing agent churn and customer churn. Improving customer experience through accurate Voice AI Automation and Voice Transcriptions. Verbio is known for its highly customized multi-language solutions, with 90+% accuracy rates, available in both on-premise and cloud deployments.

Verbio’s customers include BBVA, Sterling National Bank, T-Mobile, Telefonica, Sprint, Softbank and TV3.

Verbio’s Call Automation Solution

Verbio’s large-scale contact center deployments include BBVA and T-Mobile, managing over 200,000 calls and 500,000 transactions a day with Voice AI call automation. Proving that when agents and Voice AI work together, companies can significantly reduce wait times and help customers to self-serve 24 hours a day. Releasing agents from high volume repetitive tasks so they can assist customers with more complex queries. Download our latest White Paper on Solving Contact Center Churn.

Verbio’s Call Transcription Solution

Verbio’s Call Transcription Solution enables companies to transcribe calls at the contact center with the highest accuracy rates in the market. Companies can use this solution to detect customer issues and to generate up-sell opportunities by gaining valuable insights from transcribed calls.

Get in touch: www.verbio.com or contact marketing@verbio.com

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