Upstream Works Software
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About Upstream Works Upstream Works provides omnichannel contact center desktop solutions that simplify and improve agent and customer experiences. Our desktop-first solutions enable digital transformation, innovation, artificial intelligence (AI) operationalization, and business growth while leveraging existing systems and investments. The flexible and integrated agent desktop unifies all customer interactions with digital channel flexibility, integrations with multiple AI, business applications and CRM systems, team management, knowledge, and reporting. With productivity and collaboration tools, the enhanced agent desktop improves agent workflows, personalizes engagements, and reduces effort across customer journeys. Our solutions offer migration flexibility with a consistent desktop experience and can be deployed in the cloud or on premise. Upstream Works provides flexible solutions for Cisco Finesse, Cisco Webex Contact Center Enterprise, Cisco Webex Contact Center, Amazon Connect, and digital-only agent solutions. Benefits include: •Enhanced agent desktop that unifies all channels, interactions, data and applications to optimize agent productivity •Digital channel flexibility that enables convenient self-service, reduces effort and personalizes CX •Seamless integrations with AI applications, business applications and CRM systems to streamline workflows •Operationalize your choice of AI applications without creating new silos •Simplified team management and powerful reporting data to remove obstacles •Growth platform and innovative solutions optimized for complex enterprises Grow and innovate your contact center with Upstream Works. With our flexible and scalable desktop solutions, you can easily add staff, features, channels and applications to support your business needs. For over 20 years, Upstream Works has helped companies and industries across the globe improve operational efficiency, agent effectiveness and customer experience. Email: firstname.lastname@example.org