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Proponisi is a comprehensive platform designed to boost employee engagement and coaching in call centers. Equipped with advanced features and customizable tools, Proponisi helps managers effortlessly monitor employee performance, spot opportunities for growth, and offer personalized training and coaching to enhance employee skill development and overall performance. Whether your aim is to raise productivity, elevate customer satisfaction, or foster a positive workplace culture, Proponisi has all the necessary tools to help you reach your objectives. Additionally, the platform enables you to conduct one-on-one coaching sessions, document pressing coaching issues, set action items, recognize and motivate employees, and even provides automated coaching based on individual performance needs."