Ozonetel Communications Inc.
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Ozonetel was founded in 2007 by an experienced team of technologists and entrepreneurs. Our full-stack customer experience software was built from the ground up to solve the practical problems that keep call centers worldwide from making the most of their communications platform.
Our clients go live within 24 hours, improve productivity with seamless integrations, and substantially reduce total cost of ownership.
Ozonetel’s enterprise grade solution offers best-in class-features and highly competitive pricing and unmatched flexibility.
Our clients get support from a team of experts around the clock, the power
to scale on demand, and the flexible open API architecture required to solve the
productivity and customer experience challenges.
- Key features of the application include
- Multi-channel ACD with skill based routing and intelligent universal queue that covers voice, email, SMS, and social media, as well as IVR.
- Powerful outbound dialers that combine power and predictive dialing modes
- 70+ historical reports & Live call monitoring tools for supervisors.
- CTI (computer telephony integration) with screen pops for complete contact information including context of the call and caller history.
Ozonetel Cloudagent has readymade integrations with Salesforce, Zendesk, Zoho, Hubspot, Freshdesk and many other CRMs and business tools.