Las Vegas Convention Center

26th & 27th April 2023

10AM - 5PM WED & 10AM - 4PM THUR

Apr 26 & 27 / 2023

LVCC, Las Vegas

Level AI

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Level AI is the customer service intelligence platform for modern contact centers. Our semantic engine focuses on intent in conversations and drives automated quality assurance, advanced analytics, and real-time agent assistance for omnichannel contact centers.

Level AI is redefining what’s possible for Contact Centers with:

  • Omnichannel Support - coverage for voice, chat, and email channels with turnkey integrations

  • High Accuracy - leverage natural-language understanding (NLU) to recognize customer intent, which is 2X more accurate than current conversational intelligence platforms that rely on keyword matching

  • Complete Coverage - ingest and analyze 100% of interactions (no sampling) across all channels, and automatically tag conversations by category, highlight key moments, and automate conversation scoring

  • Powerful App Integrations - seamless integrations with a wide range of knowledge management systems, cloud storage platforms, identity providers, and team collaboration tools

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