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Level AI is the customer service intelligence platform for modern contact centers. Our semantic engine focuses on intent in conversations and drives automated quality assurance, advanced analytics, and real-time agent assistance for omnichannel contact centers.
Level AI is redefining what’s possible for Contact Centers with:
- Omnichannel Support - coverage for voice, chat, and email channels with turnkey integrations
- High Accuracy - leverage natural-language understanding (NLU) to recognize customer intent, which is 2X more accurate than current conversational intelligence platforms that rely on keyword matching
- Complete Coverage - ingest and analyze 100% of interactions (no sampling) across all channels, and automatically tag conversations by category, highlight key moments, and automate conversation scoring
- Powerful App Integrations - seamless integrations with a wide range of knowledge management systems, cloud storage platforms, identity providers, and team collaboration tools