IVR Technology Group
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IVR Technology Group provides omnichannel engagement automation applications that
strengthen the bond between companies and their customers.
Our proprietary managed CPaaS, the Compass Automation Platform, provides call and contact centers with four primary applications to serve callers and texters:
•Customer Self-Service & Chatbot: our core competency is the ability to integrate with your internal and external data to provide callers and texters with an array of
self-service options to contain up to 80% of callers in self-service.
•Automated Voice Surveys: post-call voice surveys have an exceptionally high response and completion rates. If you're a Qualtrics customer, our partnership
and integration mean we push responses to your Qualtrics dashboard in real-time.
•Automated Payments by Voice & Text: descope PCI DSS compliance with a frictionless payment method with pre-built integration into more than two-dozen
payment gateways and processors.
•Outbound Campaigns by Voice, Text, and Email: be proactive with CX and push notifications, offers, alerts, status, and customer updates through our Broadcast
Founded in 2004, our mandate has always focused on helping you solve your problems and get the business results you need.
We help call and contact centers across all business verticals deliver exceptional customer experiences while increasing efficiency and reducing costs. We'll be excited to see you on the show floor and look forward to
learning about your challenges.