Interactive Capture Systems (ICS)
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ICS employs customer service heroes who help our customers deliver an easy customer journey. Customer experience is at the core of every company’s value. ICS has the knowledge to reduce operational costs, improve productivity, and the wisdom to contribute to a company’s market value.
Since 2007, ICS has been providing contact center and back-office solutions that directly impact and improve the customer experience, including Quality Management, Workforce Management, Performance Management, Analytics, and Contact Center as a Service (CCaaS).
ICS clients enjoy affordable solutions, quick deployments, top-notch support, and transparent, honest communication. ICS is an authorized reseller of NICE Systems, Talkdesk, and inConcert.