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Hammer (formerly Empirix) provides scalable, on-demand, automated end-to-end testing and monitoring solutions across voice and digital self-service customer service journeys for contact center systems.
Designed to reduce operational risk, costs and drive service innovation, Hammer quickly pinpoints performance issues and defects that impact CX during the lifecycle of customer interactions. Whether that’s supporting next-gen CCaaS technologies, migration to the cloud or an alternative contact center platform.