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Gravity Helpdesk provides outsourced IT Helpdesk solutions to offload tier-1 and tier-2 issues from your internal support organization to our USA or Offshore based teams. We can also support your customer-facing or internal applications. Our onshore or offshore helpdesk professionals have all the technical skill and expertise you need to handle those low-level helpdesk problems that so easily (and frustratingly) tie up your internal staff. At the same time, your employees and customers will enjoy a high degree of English-fluent customer service that you’d be hard pressed to find from other outsourced IT providers.
If you chose offshore, offshoring allows you to benefit from all this quality and efficiency at far more affordable rates than you could hope to get from either domestic helpdesk providers or additional in-house hires. That means you can actually afford the dedicated, 24-hour technical support your organization needs. Take a global approach to your IT helpdesk needs, and remove the borders from your business’s capabilities.
When you encounter a need to increase your IT helpdesk capabilities on a regular basis, you may wonder how you can afford to build out your IT department or even engage the full-time services of a USA-based outsourced helpdesk team. Gravity Helpdesk can be part of your solution stack, aligning with your goals and desires. We love helpdesk, and take it seriously. Please reach out if you think we may be able to help your organization.