Fin

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Fin’s Work Insights Platform uncovers powerful insights to measurably improve the productivity of call and contact center agents. Agents increasingly use more and more applications, making it harder than ever to identify process improvements that lead to higher utilization, faster handle times, and better CSATs. Our turnkey browser plugin reveals granular insights on how teams work across any number of SaaS applications to deliver customer experiences. We help companies continuously test changes to business processes, inform staffing levels, remove technology frustrations, and identify coaching opportunities across in-house teams and BPOs. The world’s fastest-growing companies use Fin to enable more productive teams that delight customers, on average decreasing handle times by 25% and increasing agent utilization by 16%.

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