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ContactPoint 360 is in the business of providing outsourced customer engagement services, via next-generation CX technology to clients worldwide. ContactPoint 360 operates 11 Customer Experience (CX) campuses in 8 countries spanning the North American, LATAM, EMEA, and APAC markets. In support of our clients, our CX brand ambassadors build customer loyalty and achieve success with genuine empathy, profound product knowledge, impeccable communication skills, and advanced technology.
Our frontline people are supported through a culture of servant leadership by a worldwide team of CX industry veterans. The pervasive entrepreneurial spirit found in our ownership is infused in our frontline associates. Our continuous drive to innovate makes us disruptors in the best possible way. We interact with millions of people across the world through our omnichannel communications systems and bespoke approach. We believe that delivering consistent customer experience (CX) excellence requires unceasing innovation and a steadfast commitment to being the best. Moreover, our in-house software development division is continuously designing and building new tech for the CX industry. From RPA to enterprise-level platforms.