Conekta Force

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Conekta Force is a family-owned company made up of a team of successful US business owners and Contact Center and BPO experts. We truly believe to be a Force of change within the Guatemalan BPO Industry providing a 100% people-oriented environment where our most prized asset is our workforce. We take care of our team so they can take care of our clients. Pedro and Alma have been working in the call center industry in Guatemala for the past 15+ years. They started from agents working their way up to supervisors, QA, Trainers, Operations Managers, and WFM, which means they understand how to do the job right on all different levels. The Hurtados joined the idea of Pedro and Alma to start a call center with a fresh touch. Dabid Hurtado is a US Marine Veteran and his wife, Cesibel is an active real estate agent in the state of Texas. Meaning they know and understand American culture and how things work in the US. The Hurtados are also successful business owners in the US. Together the four of them joined their expertise and knowledge to give life to Conekta Force with the idea of helping businesses in the US outsource their customer service needs and get the best assistance a business can get.

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