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Cohere empowers CX and support teams to engage customers faster and more effectively by:
- Automatically answering repetitive questions
- Self-serviceable inquiries are automatically deflected so customers get instant help and agents spend their valuable time on inquiries that require live support.
- Accelerating the speed and effectiveness of live support sessions
- Cohere's suite of tools lets you see what your customers are seeing and engage them with the right context — no downloads, meeting links, or frustration for agents and customers.
- Decrease AHT by 41% and eliminate customer frustration as well as time on questions like “Where do I find that button?” and “What are you seeing?”