ClearSource BPO

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When Rob Goeller and Nate Spears started ClearSource in 2007, they wanted it to be different. Instead of being obsessed with cutting costs and squeezing every bit of productivity out of agents, they envisioned a call center where team members loved their jobs and gave discretionary effort. Rob & Nate met while running the Visa Signature Card program for one of the world’s greatest luxury car brands. Customer service was outsourced to a call center and quality was far short of the brand’s customer experience standards. There was no shortage of potential call center partners, but they all focused on cutting costs, not delivering quality. That’s when Rob & Nate had a light-bulb moment: “What if we could deliver luxury customer service experience, but for other companies, on an outsourced basis?” ClearSource was founded on that principle and continues to deliver The Exceptional Customer Experience to this day. The commitment to excellence paved the way to growth and ClearSource now has nearly 3,000 agents and service locations on four continents. We continue to deliver end-to-end Customer Experience Management solutions to the Fortune 1000 and other leading brands globally. We operate as a true extension of partner brands and provide deep vertical expertise in Health & Wellness, Technology, Consumer Services, Retail, Banking, Insurance, and Alternative Energy industries. ClearSource expertly handles upward of 100K customer contacts daily in 10 languages and specializes in “right shore” solutions that deliver uncommonly strong value.

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