Call Design

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Contact centers are often so busy executing tactically that they don’t have the time to think strategically! Call Design helps contact centers align their performance, people, and software with the larger organizational objectives through contact center consulting, training, best-in-breed Workforce Engagement Management solutions, and custom data integrations. This results in the organization seeing the true value of the contact center: a strategic asset that helps the organization define and achieve its goals. Call Design elevates Employee Engagement, connects disparate systems to WFM, and automates everyday work processes to transform your contact center into an Engagement Center.

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