Call Center Power
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Call Center Power - Unleash the Power of Your Call Center
Build, Manage and Scale your Centers of Excellence by leveraging Call Center Power's vetted network of outsource partners, diverse team of advisors and proven expertise.
Call Center Optimization Group “CCOG” is a leading, call center matchmaking and professional services firm, partnering with our clients to build, improve and manage every facet of their call center organization. Our 30 years of experience and diverse team of call center experts, provide expertise our clients leverage every day to improve performance, increase ROI, save precious time and drive their success.
Find the Perfect Call Center Partner: We leverage one of the largest and well vetted network of call center providers in the world to find our clients the perfect partner for their business. We gather your requirements, listen to your goals and utilize our proprietary partner matching methodology to significantly speed up the process of finding the right call center for you. We only match our clients with call center partners that have a track record of performance and whose rates are always competitive. Our high volume can help to secure favorable pricing you cannot get on your own – all at no cost to you!
Call Center Professional Services: We help companies solve complex problems in their call center organization by driving innovation, customizing solutions and equipping them with the tools and strategies they need to sustain success. Our team of world class call center professionals bring a wide array of call center centric capabilities to our clients; including Strategy, Operations, Technology Solutions, Workforce Management, Training & Quality, Consulting, Staff Augmentation, Optimization and more. In addition, we have developed our P2 Coaching Management & Accountability platform, designed to drive targeted, rapid and sustained performance improvement in any contact center. “P2 “ takes the guess work out of coaching management and empowers leaders with the visibility they need to ensure their people are getting the coaching and attention they need to be successful. “P2 “ is a “game changer”!