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BirchAI reduces Average Handle Time by up to 35% for healthcare, finance and insurance customers by automating even the most complex after call work.
Sample use cases include prior authorization peer-to-peer, care management, medical device complaint handling, pharmacovigilance, claims and benefit inquiries. BirchAI’s solution also improves quality and consistency while freeing highly trained employees from burdensome documentation work.
BirchAI is a venture-backed spinout from the Allen Institute for Artificial Intelligence (AI2), the country’s leading AI research organization.