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Aizan Inc. is an ideas-based company that creates intelligent, cloud-based, voice and messaging communication tools.
Our latest offering, Aim QCX, is an innovative, cloud-based Contact Center enhancement that creates customized, best-in-class customer experiences for callers placed in-queue. Callers customize their on-hold experience by selecting the style of music they want to hear. Our fully-licensed music library of over thirty genres of music, allows a call center to customize their on-hold experience to match the varied and unique demographics of their customer base.
The customized experience doesn’t end with the music. Your marketing team will love the web-based interface which provides them with direct access to insert customized messaging into the queue in real time! Callers will have the opportunity to interact with SMS messages that are targeted to their CRM profile, which can provide information that will expedite the call, or be used to promote special offers.
The Aim QCX dashboard gives you insight into the messages and music that your audience is responding to, allowing you to match the experience to your customers’ tastes.
We are driven by our customers’ needs and aim to bring them the very best solutions the marketplace has to offer, whether built by us or others. We believe in leveraging the best tools, platforms and thought processes, to continually transform ourselves and our customers. We specialize in CPaaS (Communication Platform as a Service) solutions that allow our customers to connect to their customers like never before, while providing an enhanced customer experience.