The Call and Contact Center Expo USA logo

October 21 & 22 / 2020

LVCC, Las Vegas

Client Contact

Contact. Communicate. Accomplish.

The Call & Contact Center Expo is centered around the objective of providing thousands of customer support and service specialists access to the tools and strategies they need to help their customers in revolutionary and more effective ways. Networking with call center leaders, transforming communication methods, and discovering the tools of the new decade are just some of the aspects in revolutionizing client contact.

Knowing how to reach out to the client and provide support can turn any customer frustration into customer satisfaction, and with countless product demonstrations and showcasings, businesses in attendance to The Call & Contact Center Expo can go above and beyond in effective customer communication.

Contact & Communication: The Key To Customer Satisfaction

Customer satisfaction is the main point of competition among companies in today’s marketplace. Effective communication and client contact methods are essential for any company to maintain customer loyalty and expand its customer base.

Any industry that requires communication to its customers will find that effective phone systems, online communication methods, and customer relationship management tools are a must to achieve customer satisfaction.

Build Your Communication Blocks

When it comes to client contact, call centers and customer service departments continually ensure they have optimal systems for effective communicating, problem solving, customer servicing. As technology continues evolving towards a digital world, call centers and customer service departments of all industries are innovating to deliver well beyond the commitment of customer satisfaction.

Blockchain technology, adaptive AI analysis systems, and advanced call center scripts, support options, and relationship building methods are just some of the solutions businesses can discover at The Call & Contact Center Expo.

More Than Building A Relationship

Customer support goes well beyond communication with customers. This new decade is seeing innovations in multiple aspects of client contact, including:

  • Data Management
  • Automated Services
  • Emerging AI Systems
  • Customer Relationship Management (CRM)
  • Operational Tools
  • IT Support

The speaker lineup and exhibitor listing is designed to give businesses access to the insights, emerging trends, and supply methods that can revolutionize their customer support systems, both during customer interaction and internal affairs.