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Las Vegas Convention Center

April 24th & 25th 2024

10AM - 4PM WED/THUR

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Apr 24 & 25 / 2024

LVCC, Las Vegas

The Leading Event For Contact Center Professionals To Enhance Customer Engagement

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Las Vegas Convention Center

April 24th & 25th 2024

100+ Speakers

3,000+ Attendees

200+ Suppliers

Industry Leading Speakers

Please note, 2023 speakers may be shown below. Full line-up coming soon.

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The Leading Event For Contact Center Professionals To Enhance Customer Engagement

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The Call & Contact Center Expo US is the leading customer engagement and business intelligence event.

100+ Speakers

3,000+ Attendees

200 Suppliers

INDUSTRY LEADING SPEAKERS

Please note, 2023 speakers may be shown below. Full line-up coming soon.

Adi Agashe & Neel Mehta: Speaking at the Call and Contact Center Expo USA

Adi Agashe & Neel Mehta

Microsoft & Google

Using AI to put customer support on autopilot and get 8x faster

Sara Joy : Speaking at the Call and Contact Center Expo USA

Sara Joy

Head of Experience & Design of Business Operations - AT&T

Simplifying the Complexity to improve Customer Experience

Brian MacLeod: Speaking at the Call and Contact Center Expo USA

Brian MacLeod

AVP, Retail Customer Care - CVS Health

Contact Center Employee Engagement in a Virtual World

Clay Heinz: Speaking at the Call and Contact Center Expo USA

Clay Heinz

GVP Regulated Industries - TTEC

Optimize Your CX With a Relevant Wage and Labor Strategy

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Show Sponsors


Show & Networking Area
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Cosivian

Gold Sponsors

Chase Data Corp Observe AI Jabra GN

Silver Sponsors

Got It AI Number Sentry Krisp

What's On?

  • Keynote Theater

    LEARN FROM THE BEST

    Hear from the businesses and innovators who are paving the way in the customer engagement market, with our unparalleled keynote seminar lineup. Gain insight into the future of the industry as our experts share their knowledge, their wins and even their failures, so that you can ensure you keep your projects on the right path.

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    Man speaking to Crowd

  • Technology trail

    You have heard about all the new and innovative technology, now see it in person! Bringing the latest services and solutions to elevate customer engagement and contact. Bringing the future of call center and business interactions to the forefront and also showcasing the latest Ai platforms, cloud structures, real time analysis and more that will revalutionize the customer experience.

    Stop by one of these highlighted suppliers to get an in person demonstration of the latest advanced CX solutions on the market.

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  • Industry Leading Awards

    This award recognises those that are breaking boundaries across the different sectors of the embedded technology industry.

    Nominees are those whose technology, product, service or strategy are having a massive impact and influence on the success of the customer engagement marketplace. Our Industry Award will select a handful of exhibitors that are providing unparalleled opportunities and solutions who are paving the way in the customer engagement and support industry to pitch their proposals to a panel of industry experts, in front of a large live audience!

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  • VIP Lounge

    Talk shop with innovative leaders and influencers.

    Filled with refreshments, appetizers, and a talk-friendly environment designed for leading decision-makers and pioneers in the industry, the VIP lounge provides customer engagement and call center professionals to sit down and speak directly with the industry’s top 5 percent about the latest business developments and hottest trends.

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  • Masterclasses

    Gain the upper hand with direct and applicable knowledge.

    Apply practical know-how for your business with Call & Contact Center Expo Masterclasses. These courses are developed for real-world scenarios to improve your customer experience and support capabilities, including the possibilities of implementing new call center tech, cloud methods, customer touchpoints and more. Take your business to the next level with Masterclass solutions and upcoming research on all things customer engagement!

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